Samsung recalls batch of Galaxy Fold due to screen damage

A few days ago, a person reported that he could see a small bulge right on the crease of his Galaxy Fold. The bulge was enough to slightly distort the screen and he could feel it under his finger. There was something pressing up against the screen at the hinge, right there in the crease.

It was quite distressing for the user to discover this just two days after receiving the product. More distressing was that the bulge pressed sharply enough into the screen to break it.

What might have caused the screen to break?

Whatever happened, that certainly wasn’t because he had treated his phone badly. He just did normal phone stuff, like opening and closing the hinge and putting it in the pocket. The user did stick a tiny piece of molding clay on the back of the phone to prop it for a video shoot. Perhaps a tiny piece of that snick into the gap on the back of the hinge and then around its cogs until it lodged in between the screen and the hinge.

He actually did not know that something got in other little gaps somewhere else or maybe it was pieces from the hinge itself breaking loose and working their way up into the screen. He just knew that the screen is broken and there was no proximate cause that made the bulge to break it.

You must have seen people worried about scratches on expensive phones and debris breaking the keyboard on expensive Mac Books, but a piece of debris distorting the screen on a phone like Galaxy Fold after one day of use feels like it’s on an entirely different level.

The user reached out to Samsung right away to get a statement, but it took many hours for the company to put one together. The gist is that Samsung is looking into the matter and also warning users not to try to peel off the protective layer which is there on the top of the screen.

Also, he received a replacement unit from Samsung. It looks like retail unit of Samsung Galaxy Fold will include a warning note in future for the new buyers to not to remove the protective layer in case they want to protect their phones from damage.

Another thing people are worried about is the plastic screen picking or scratching up nicks easily. So it’s natural to say that you need to treat your phone with more care than usual. Hopefully Samsung lets everyone know the results after it takes the user’s original piece apart to see what happened.

Christopher Ola is a professional technical writer who completed Masters of engineering management from Princeton University, US and has been writing for the past 4 years. He transforms technical information using a comprehensive and easy approach for all the readers and tech lovers to understand the complexity of the respective subject. Covering the area of antivirus, Microsoft office.com/setup, office setup and printer’s related error and more, Christopher Ola’s articles help users to clarify their doubts.